Router Specific Issues If you are having syncing problems, it could be due to your router. Here are common router issues: 2.
If you have a dual-band router, you may need to segregate the 2. Make sure your smartphone is connected to the 2.
Speed — SkyBell requires 1. Additional Details Interference — In some cases we have found that a closed network baby monitor non-IP or web based; i. Foscam can interfere with the syncing process. Speed Test — Please conduct a speed test to diagnose if your WiFi connection speed is fast enough. If you still cannot receive a push notification, please contact us. I receive a push notification but no audio or video.
All I see is a pinwheel. This is likely a network speed issue. Please conduct a speed test to confirm your upload speed is 1. If you are above 1. I incorrectly tapped the push notification and the app did not load On most Android and iOS devices, you can tap and drag your finger from the top of the screen to the bottom and see the last SkyBell push notification. Tap the most recent SkyBell push notification. You have seconds to answer a push notification before the SkyBell resets.
If you answered the push notification within seconds and you see this pop-up it is because another user answered the call. Nothing happens after I press the SkyBell button again after a call SkyBell needs 30 seconds to reset at the end of each call. Please allow 30 seconds or 3 minutes for the device to reset after a button press or motion sensor activation, respectively, and try again.
It works like a walky-talky. If you still cannot hear from your smartphone, please contact us. The video freezes at 10, 20 or 60 seconds This issue was in revolved with firmware version If you still experience this issue, please contact us.
Try to press and hold the middle of the button and it should work. My login details I used on the website during checkout do not work with the app The account you created in the cart and your SkyBell app account are completely different. Please create a new account via the app and use your email and password to log into the app.
There is no continuity between the website and the app. If it still does not work after you have waited three minutes, please contact us. Then let go, allow SkyBell to restart, and then give it 5 minutes. If it is green then you are all set. If this does not work, power cycle SkyBell by turning off your circuit breaker for 15 seconds.
Then allow SkyBell to reset for 5 minutes. You can also conduct a speed test to confirm your upload speed is 1. If your upload speed is 1. If it is still blinking red, please contact us.
If it is still a solid red, then go into your app and delete your SkyBell from the account. Then sign out of the app, sign back in and then re-sync SkyBell. You will need the device ID again. You may also want to conduct a speed test If your upload speed is 1. Best Linux Laptops. Best Bluetooth Trackers. Best eReaders. Best Gaming Monitors. Best Android Phones. Browse All News Articles. TikTok Samsung TV.
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